Frequently Asked Questions

Send an inquiry with your preferred dates, retreat style, accommodation preference, and activities. Our team reviews availability and replies with a tailored plan before any final confirmation or deposit. What to include in your inquiry Your check-in and check-out dates. The number of adults and children traveling. Your preferred accommodation and any room requirements. The activities you would most like to include. Any dietary preferences or arrival details that affect the plan. Compare the current retreat packages or use the custom retreat planner to send your preferences. An inquiry starts the availability check; wait for the team to confirm your proposal and the applicable booking terms before arranging payment.

Yes. Group requests are handled manually so we can confirm room availability, guest mix, activity timing, and any shared transport needs before you commit. Planning a group stay Send the number of adults and children, your dates, preferred room arrangements and the experiences the group wants to share. Mention if guests have different arrival times or activity preferences so the team can check the practical arrangements. Start with the accommodation options and retreat packages, then contact the team with your group details. Rooms, activities and transport need confirmation; submitting a group request does not itself reserve availability.

A deposit is requested only after our team has confirmed the core details of your stay. Listed package offers have historically used a USD 100 deposit; custom retreats may vary and are always confirmed before payment. Before arranging payment Check that your proposal includes the dates, accommodation, activities, and guests you requested. Ask the team to confirm the deposit amount and payment instructions for your particular stay, including how the deposit relates to the remaining balance. Read the booking terms alongside your proposal. If you change your dates or retreat plan before paying, ask for the revised details to be confirmed first.

You can share a preference for hotel, homestay, villa, or budget range. We then match your retreat plan to available rooms and confirm options with you by email. Compare the accommodation options Browse the Boutique Room, Private Villa and Risna Homestay pages for photos and the currently published details. In your retreat inquiry, include your dates, guest count, preferred room arrangement and budget range. If you need a particular bed setup or other room feature, ask the team to confirm it for your stay. Photos and a stated preference help with planning, but availability and the final accommodation offer still need confirmation.

Most retreat plans can include daily breakfast and selected shared meals, depending on accommodation and package structure. Your proposal will clearly list what is included. Check the meals in your proposal Before confirming your stay, review which breakfasts and other meals are listed for your chosen plan. Share any dietary preferences or allergies when making your inquiry, so the team can discuss them with you before the plan is finalized. Explore Pisang-Pisang Restaurant and the menu for an idea of dining at Isla Indah. A menu listing does not mean that every dish or meal is included in your retreat; your individual proposal sets out the inclusions.

Yoga mats and basic props are available for guided sessions. You are welcome to bring your own mat if you prefer a personal setup. Preparing for your yoga sessions A personal mat is optional. Bring comfortable clothing that lets you move freely, and tell your instructor if you are new to yoga or would prefer a gentler pace. Discuss any concerns about movements before the session begins. Read about yoga at Isla Indah when choosing your activities. If you have a particular prop or session requirement, mention it in your inquiry so the team can confirm what is available for your stay.

Most guests travel from Bali via fast boat from Sanur to Nusa Lembongan. We can help coordinate timing around your arrival, boat schedule, and transfer to your accommodation. Plan the journey around your stay Read the Bali to Nusa Lembongan transport guide before choosing your arrival and departure arrangements. Share your travel dates, flight details if relevant, and accommodation preference with the team so the arrival plan can be reviewed together. Ask which boat service and meeting point apply to your booking, what transfers are included in the quote, and how much time to allow for your onward journey. Boat schedules and conditions can change, so confirm the arrangements before travel. Use the contact page if you would like help planning the transfer.

Yes. Share your flight details and preferred arrival time at least 48 hours before travel, and our team can help arrange airport pickup, fast boat transfer, and local arrival support. Details to share before you travel Include your flight number, landing date and time, number of travelers, and the accommodation where you will be staying. If you are already in Bali, share your pickup location instead. Tell the team about any arrival changes as soon as you know them. Use the airport-to-Lembongan arrival guide to plan your journey. Ask for the pickup instructions, boat arrangements, and any applicable costs to be confirmed before travel.

Cancellation terms depend on the accommodation, activity providers, and how close the request is to arrival. We will include the applicable terms clearly before deposit payment. Review your terms before confirming Read the cancellation conditions supplied with your proposal before paying the deposit. If anything is unclear, ask how the terms apply to your accommodation, activities, and planned arrival date. Keep a copy of the confirmed proposal and payment details for reference. If your plans change, contact the team with your booking details as soon as possible. The published booking policies and the terms confirmed for your stay should be reviewed together; do not assume that a date change or cancellation is refundable.

Ocean activities are adjusted around tide, swell, visibility, and safety. If conditions change, we will recommend the safest available timing or an alternate activity. Leave room for changes in the itinerary Keep some flexibility around ocean activities when planning your stay. Conditions can affect the timing and suitability of snorkeling or surf lessons, so follow the guidance given by the team and activity provider. If an activity needs to change, ask what alternatives are available and how the change affects your confirmed plan. An alternative is not automatically an extra inclusion; the team can clarify the arrangements before you decide.