Deposit Guidance
Listed Isla Indah package offers have historically used a USD 100 deposit. Custom retreats, accommodation-only stays, and seasonal requests may use a different deposit amount, always confirmed in writing before payment.
Last updated: 3 October 2026
Terms & Policies
Transparency and clarity for a serene retreat experience.
A calm retreat starts with clear expectations. These notes explain booking requests, deposits, cancellations, activities, accommodation, and how we handle the information you share with us.
Please review these terms before securing your sanctuary.Booking & Deposits
Balance Payment
For listed packages, the remaining balance is normally settled during check-in unless your final proposal states otherwise. USD guide prices are indicative and may be converted to IDR using the daily exchange rate.
Room-Only Cancellation & Refunds
This policy applies to room-only accommodation bookings. Retreat packages have a separate policy below.
At least 14 full days before check-in
A 50% refund is available if you cancel at least fourteen full days before the scheduled check-in time. Check-in is at 2:00 PM in Bali (WITA, UTC+8). Cancellation exactly fourteen full days before this time qualifies for the 50% refund.
Less than 14 full days before check-in
No refund is available. Nights not spent at the property are not refunded.
Early departure
If you check in and decide to leave early, unused nights are not refunded.
Retreat Package Cancellation & Refunds
This policy applies to retreat packages and their included activities and services. Refund percentages apply to your deposit, not the full package price.
60 days or more before the retreat
50% of your deposit will be refunded. The remaining 50% of the deposit is non-refundable.
59 days or fewer before the retreat
The entire deposit is non-refundable.
Postponements and missed participation
Not attending, postponing or rescheduling your retreat is treated as a cancellation. No refund is available for late arrival, early departure or an activity you do not participate in. These cancellation rules apply to all retreat inclusions. No exceptions are made for any reason.
Activity scheduling conflicts
Tides can sometimes cause two activities to start at the same time. If this happens, we will ask which activity you wish to attend. The activity you cannot attend because of that scheduling conflict will be refunded in cash in Indonesian rupiah (IDR).
Please read and understand this policy before making a retreat booking.
Accommodation Specifics
Check-In & Check-Out
- Check-in: From 2:00 PM
- Check-out: By 11:00 AM
Early check-in or late check-out depends on room availability and should be requested before arrival.
Property Guidelines
Isla Indah is a small island retreat. Guests are asked to respect quiet hours, local residents, staff, shared spaces, and future guests.
- Quiet hours and shared-space etiquette may vary by accommodation.
- Any room-specific rules are confirmed with your accommodation option.
Activities & Transport
Weather-Dependent Activities
Surfing, snorkeling, and boat excursions depend on weather and ocean conditions. Safety is our primary concern. If an activity is cancelled by guides because conditions are unsafe, we will offer a reschedule or clarify the available refund option.
Transport Policy
Airport transfers and island transport arranged through the retreat are subject to third-party availability. We recommend booking transfers at least 48 hours in advance. Missed transfers caused by delayed flights without prior notification may still be charged by the provider.
Privacy & Data Handling
Information We Collect
When you contact us or request a booking, we collect the details needed to respond and plan your stay, such as your name, email, WhatsApp number, dates, guest counts, accommodation preferences, selected activities, and special requests.
How We Use and Share It
We use these details to answer inquiries, check availability, manage reservations, arrange requested services, send operational updates, and meet legal or accounting obligations. We only share relevant details with trusted accommodation, activity, transport, email, website, or payment providers when required to deliver your request.
Marketing Choices and Your Rights
Promotional email is optional and requires the separate consent shown on the signup form. You may ask us to stop marketing messages or request access, correction, or deletion of your personal information by contacting us. Booking and accounting records may be retained where reasonably required for service, safety, fraud prevention, or legal obligations.
Payments and Security
Online payment details are processed through the selected payment provider and WooCommerce checkout. Isla Indah Retreat does not intentionally store complete card or banking credentials in its inquiry and booking records. Please contact us if you have a privacy or security concern.
Still have questions?
Our concierge team can clarify booking, deposit, cancellation, transport, and activity terms before you commit.
